Customer Service at it's peak

So today I had to go to Rapid City to get my car serviced. My father insisted that I get this thirty thousand mile check done on the car. Here are my thoughts on the whole situation... I spent like a whole bunch of money buying some special extended warrenty for the vehicle but then, have to pay for these check ups like it's a child or something! There's not a thing wrong with my car, but he insisted that it needed to get done. Whatever! What I want is an all inclusive warrenty where, if the oil needs changed-paid for, it needs new tires-paid for, I get a little scratch or dent-no problem. But, no! I have this warrenty that cost me half of an arm and a small toe and I still have to pay for stuff. It hasn't paid for nothin' yet. Apparently they don't sell those kinds of warrenties. So, five hours later and four hundred dollars later, I get my car back the exact same way I gave to them and all they said was everything looks great. I think I got robbed.

But, that's not the point of this story. Here goes... I've never really been concerned with costumer service or cared much if I had a good waitress but lately, costumer service has become a big deal to me. I mean, a lot of servers these days have this smug look upon their faces like they're entitled to a 40% gratuity charge or something. Well not in my world. In my world you have to work for your tip. Not to say that I expect you to wear white gloves and be all up in my grill, but efficent service is key; in any customer service job. If I have a good server, I'll tip them big, but when you get that server that has an attitude, you're sitting there with an empty glass, and she hasn't brought you the ketchup yet, well I get frustrated. When I want to go somewhere and I'm spending money, I expect good service in return. So I was pleased today when I had wonderful service everywhere I went.

First I dropped my vehicle off at Kia. I walked in the door and was greeted by smiling faces and lots of guys who were willing to help, asked if there was anything they could do for me, and got my vehicle right in. So then I headed to Lens Crafters. I lost my glasses somewhere in Asia and have been meaning to go to Lens Crafters to get another pair. The guy was great. Very friendly, curtious, and willing to help with anything. He earned his paycheck. Then I went back to the Kia dealership. They were once again very nice and helpful. They let me know how much longer my vehicle would be and explained everything in great detail to me as I had no idea what they did to my car. Before I left, they assured me that I could count on them if I had any questions, and when I paid, the guy even gave me a discount cause he said, "he liked me!" And he even stapled his card onto the bill incase I had any questions or concerns later. Now that's good service! So, even though I got robbed, at least it was done with a smile :)

Ok, I would continue but I have to go. Last time I checked my niece, I found her in my dad's garage with a piece of wood wedged in some thing and her sawing it in half. Now I hear a hammer!